6 Key Insights on the Divide Between Online and In-Store Parts Shoppers
Online shoppers have different wants and needs than the customers you’re used to dealing with at your dealership. There’s a reason they’re shopping online rather than in-store, after all. Once you’re tuned into these key differences, you can cater to their desires,...
Parts Selling Channel Success: A General Manager’s Guide
The rise in new car prices and interest rates has significantly impacted new car purchases. Fewer people are buying new cars and opting to keep their older models. This means a drastic drop in new car sales and an increased challenge in raising absorption rates at the...
4 Opportunities to Scale Your Parts Department and Grow Your Dealership
Dealerships looking to thrive in today’s fast-changing market should turn their attention toward the parts department. By investing in the parts department, you can create a more robust revenue stream, improve customer satisfaction, and ultimately, drive the overall...
How to Reduce Returns and Set Up Your Return Policy
Online returns are inevitable. It doesn’t matter what your business is, product returns cannot be avoided. For parts sellers (especially dealerships), having the right return/refund process is vital to improving customer satisfaction, reducing obsolescence, and...
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