{"id":63639,"date":"2023-10-26T09:00:23","date_gmt":"2023-10-26T09:00:23","guid":{"rendered":"https:\/\/www.revolutionparts.com\/?p=63639"},"modified":"2023-10-26T06:08:49","modified_gmt":"2023-10-26T06:08:49","slug":"frankensteins-return-policy-for-special-order-parts","status":"publish","type":"post","link":"https:\/\/www.revolutionparts.com\/blog\/frankensteins-return-policy-for-special-order-parts\/","title":{"rendered":"Frankenstein\u2019s Return Policy for Special Order Parts"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<span style=\"font-weight: 400;\">Is your parts inventory starting to feel like Frankenstein\u2019s monster? A mountain of old, unusable parts that just continue to haunt you to the end of your days?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Well, what if there was a secret to getting rid of that monster?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Much like the monster himself, the average parts department\u2019s <\/span><a href=\"https:\/\/www.revolutionparts.com\/blog\/webinar-strategies-for-managing-and-preventing-obsolescence\/\"><span style=\"font-weight: 400;\">obsolete inventory<\/span><\/a><span style=\"font-weight: 400;\"> stems from one thing: special order parts returns.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Special order parts are one of the biggest drivers of obsolescence. When customers put in a request for a specific part, they either order the wrong part, find parts cheaper elsewhere, or just return those parts without reason. As a result, they pile up on the shelves and are often forgotten.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, how can you prevent special order parts from piling up?<\/span><\/p>\n<p>&nbsp;<br \/>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">Why Obsolete Inventory is a Killer<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The costs associated with obsolete inventory are astronomical. Obsolete parts do more than just take up valuable space; they carry inventory costs by occupying valuable space in the warehouse, reducing cash flow, diverting attention from more critical tasks, and tying up capital that could have been used elsewhere.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re not keeping proper track of how many older parts you have in stock, you may contribute even more to your obsolescence rate. You can end up over-ordering older parts that you already have in stock. Knowing exactly what you have in stock and is essential to ensuring you don\u2019t overorder parts that contribute to more back-stock.<\/span><\/p>\n<p>&nbsp;<br \/>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">How to Set Up Your Return Policy for Special Order Parts<\/span><\/h2>\n<p><a href=\"https:\/\/www.revolutionparts.com\/blog\/how-to-set-up-return-policy\/\"><span style=\"font-weight: 400;\">A well-defined return policy<\/span><\/a><span style=\"font-weight: 400;\"> can help go a long way in reducing returned parts. This is especially true when dealing with specially ordered parts. Ordering parts that are harder to source for specific customers has a ripple effect on your inventory.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;36px&#8221; custom_margin=&#8221;||-10px||false|false&#8221; custom_padding=&#8221;|||43px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">It increases costs for your parts business by ordering an already difficult-to-find part, which contributes to higher costs to get that part to your shelves as quickly as possible.<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;36px&#8221; custom_margin=&#8221;||-10px||false|false&#8221; custom_padding=&#8221;|||43px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">With the aftereffects of supply chain interruptions still being felt, getting special-order parts to you takes time. Time that your customers may not be willing to wait.\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;36px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;|||43px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the part ordered is incorrect, arrives late, or is no longer needed by the customer, instead of going back into the sales cycle for customers looking for similar parts, it gets stuck on the shelf and stays there.<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">So, what can be done about returns of special-order parts? This is where policy flexibility should come into play.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If a part is ordered that doesn\u2019t fit the customer&#8217;s needs, offer them to exchange it for parts they need at a small fee. This ensures that you don\u2019t lose money on the parts you\u2019ve already ordered and rotate out your existing inventory to make space on the shelves. This encourages your customers to make their purchases without fearing getting stuck with an unwanted item. You can also offer them a discounted or free service for installing that part.\u00a0 \u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Having this much flexibility in your return policy strategy presents a few benefits for your parts business.\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;36px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px|43px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduced holding costs for obsolete inventory.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enhanced customer trust and loyalty due to the flexibility in the return policy.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Better inventory turnover ratio, leading to increased profitability.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Potential for repurposing or reusing returned parts for other customer orders.<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;]<span style=\"font-weight: 400;\">Well, the benefits are obvious, but the steps to creating the right return policy may not be as obvious at first. <\/span><br \/>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">Key Components of a Flexible Return Policy<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Setting up a return policy that suits your and your customer\u2019s needs is crucial.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To set up the <\/span><a href=\"https:\/\/www.revolutionparts.com\/blog\/how-to-handle-returns\/\"><span style=\"font-weight: 400;\">right return policy<\/span><\/a><span style=\"font-weight: 400;\">, you must have the right parameters. <\/span><br \/>\n[\/et_pb_text][et_pb_blurb title=&#8221;Clear criteria for which parts are eligible for return.&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf058;||fa||400&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;75px&#8221; content_max_width=&#8221;760px&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_font_size=&#8221;26px&#8221; custom_margin=&#8221;43px||43px||false|false&#8221; animation=&#8221;off&#8221; custom_css_blurb_image=&#8221;padding-top:10px;||width:140px;||max-width:140px;&#8221; border_radii_image=&#8221;on|10px|10px|10px|10px&#8221; border_color_all_image=&#8221;#DB3126&#8243; global_colors_info=&#8221;{}&#8221;]<span style=\"font-weight: 400;\">\u00a0Set your criteria for returns and exchanges. Smaller, cheaper, easier-to-sell parts are better candidates for returns and exchanges. Larger, more expensive, and difficult-to-sell parts may be harder to rotate out in inventory exchanges and take up more space if returned. Make it clear that once your customer buys, they know if the items in their purchase qualify for returns or exchanges. <\/span><br \/>\n[\/et_pb_blurb][et_pb_blurb title=&#8221;Defined time frame for returns.&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x7d;||divi||400&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;75px&#8221; content_max_width=&#8221;760px&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_font_size=&#8221;26px&#8221; custom_margin=&#8221;43px||43px||false|false&#8221; animation=&#8221;off&#8221; custom_css_blurb_image=&#8221;padding-top:10px;||width:140px;||max-width:140px;&#8221; border_radii_image=&#8221;on|10px|10px|10px|10px&#8221; border_color_all_image=&#8221;#DB3126&#8243; global_colors_info=&#8221;{}&#8221;]<span style=\"font-weight: 400;\">Since time is wasted just as much as money is during the returns process, give your customers clear time frames on returns, from start to finish. Let\u2019s say they initiate the return process but take up to 20 or more days to physically return the part to you. The time spent waiting on that part\u2019s return makes it more likely for your parts shelves to become crowded, and by then, it\u2019s too late to reject that return. Set reasonable return time frames.<\/span><br \/>\n[\/et_pb_blurb][et_pb_blurb title=&#8221;Options for restocking fees or other associated charges.&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe0ed;||divi||400&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;75px&#8221; content_max_width=&#8221;760px&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_font_size=&#8221;26px&#8221; custom_margin=&#8221;43px||43px||false|false&#8221; animation=&#8221;off&#8221; custom_css_blurb_image=&#8221;padding-top:10px;||width:140px;||max-width:140px;&#8221; border_radii_image=&#8221;on|10px|10px|10px|10px&#8221; border_color_all_image=&#8221;#DB3126&#8243; global_colors_info=&#8221;{}&#8221;]<span style=\"font-weight: 400;\">Consider adding fees for parts exchanges or returns, but only for specific cases. For online customers initiating their return process, adding additional fees for shipping and handling might be more advantageous. <\/span><br \/>\n[\/et_pb_blurb][et_pb_blurb title=&#8221;Guidelines for condition assessment.&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf0ae;||fa||900&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;75px&#8221; content_max_width=&#8221;760px&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_font_size=&#8221;26px&#8221; custom_margin=&#8221;43px||43px||false|false&#8221; animation=&#8221;off&#8221; custom_css_blurb_image=&#8221;padding-top:10px;||width:140px;||max-width:140px;&#8221; border_radii_image=&#8221;on|10px|10px|10px|10px&#8221; border_color_all_image=&#8221;#DB3126&#8243; global_colors_info=&#8221;{}&#8221;]<span style=\"font-weight: 400;\">Damaged and broken items clearly cannot be resold. If customers bring back items for returns or exchanges that are badly damaged, have policies in place to reject those parts. Provide customers with guidelines for item conditions to ensure you can restock or dispose of them. <\/span><br \/>\n[\/et_pb_blurb][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">Dealing with Setbacks<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">No matter how fair your policies may be, you\u2019ll deal with some negative feedback and other setbacks from customers. The important thing is not to panic. Transparency and education are essential here.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Educate your customers about policy stipulations to ensure clarity and establish a dialogue with them during their returns or exchange processes. This will help them better understand the policies themselves and establish relationships with customers that lend to increased brand trust.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Set up automated systems to quickly process returns and restock items. When an influx of order returns or exchanges occurs, help your team process them as efficiently as possible. Utilize automated systems to help you keep track of returns, stay on top of customer comms, and accurately track your inventory. This will help you avoid obsolescence problems in the future.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These can help you deal with any friction points between you and your customers to deliver the best overall customer experience.<\/span><\/p>\n<p>&nbsp;<br \/>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">Keep Your Inventory and Parts Sales Alive<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">While it may not be entirely painless, a strong and effective returns process can help you keep your inventory stable. Drive down obsolescence with flexible returns and exchange policies. Stay on top of inventory rotation with automated inventory management systems. Be consistent when communicating with customers about return guidelines to establish a trusting and transparent relationship.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Looking for more ways to tackle even the scariest obsolescence rates? Check out our free guide, \u201c<\/span><a href=\"http:\/\/www.revolutionparts.com\/ebook\/the-parts-managers-guide-to-beating-obsolescence\/\"><span style=\"font-weight: 400;\">Parts Manager\u2019s Guide to Beating Obsolescence<\/span><\/a><span style=\"font-weight: 400;\">,\u201d for more expert tips. <\/span><br \/>\n[\/et_pb_text][et_pb_image src=&#8221;https:\/\/www.revolutionparts.com\/wp-content\/uploads\/parts-managers-guide-to-obsolescence-ad.png&#8221; title_text=&#8221;parts-managers-guide-to-obsolescence-ad&#8221; url=&#8221;http:\/\/www.revolutionparts.com\/ebook\/the-parts-managers-guide-to-beating-obsolescence\/&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Is your parts inventory starting to feel like Frankenstein\u2019s monster? A mountain of old, unusable parts that just continue to haunt you to the end of your days?\u00a0 Well, what if there was a secret to getting rid of that monster?\u00a0 Much like the monster himself, the average parts department\u2019s obsolete inventory stems from one [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":63646,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[21,157,158],"tags":[129,200,160],"class_list":["post-63639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-improve-operations","category-obsolescence","tag-obsolescence","tag-return-policy","tag-special-order-parts"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frankenstein\u2019s Return Policy for Special Order Parts - 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