[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_font_size=”34px” global_colors_info=”{}”]<\/p>\n
The traditional auto parts quoting process at the dealership can lead to a poor buying experience that can drive customers away from your business directly to your competitors. <\/span><\/p>\n Often, it can cost you time, resources, and money. Turning parts quotes into final sales is an essential process, and when done correctly can help improve your sales numbers.\u00a0<\/span><\/p>\n But if the traditional quoting process isn\u2019t working for the average dealership, what can you do to fix it?<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_font_size=”34px” global_colors_info=”{}”]<\/p>\n The traditional quoting process<\/span><\/a> is often slow, inefficient, and lacks transparency. This can lead to several issues that result in a poor customer experience.<\/span><\/p>\n [\/et_pb_text][et_pb_blurb title=”Slow Response Times” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”75px” content_max_width=”760px” _builder_version=”4.21.0″ _module_preset=”default” header_font=”|800|||||||” header_font_size=”26px” custom_margin=”43px||43px||false|false” animation=”off” custom_css_blurb_image=”padding-top:10px;||width:140px;||max-width:140px;” border_radii_image=”on|10px|10px|10px|10px” border_color_all_image=”#DB3126″ global_colors_info=”{}”]<\/p>\n Waiting for a quote can be frustrating and the longer it takes to receive a quote, the more likely the customer is to look elsewhere. <\/span><\/p>\n The typical parts department relies on long parts forms and endless phone calls to complete the quoting process. <\/span><\/p>\n This results in missed calls, voicemails, and frustrated customers. It also leads to lost sales and low retention. <\/span><\/p>\n [\/et_pb_blurb][et_pb_blurb title=”Inaccurate Information” use_icon=”on” font_icon=”p||divi||400″ icon_placement=”left” image_icon_width=”75px” content_max_width=”760px” _builder_version=”4.21.0″ _module_preset=”default” header_font=”|800|||||||” header_font_size=”26px” custom_margin=”43px||43px||false|false” animation=”off” custom_css_blurb_image=”padding-top:10px;||width:140px;||max-width:140px;” border_radii_image=”on|10px|10px|10px|10px” border_color_all_image=”#DB3126″ global_colors_info=”{}”]<\/p>\n In a manual quoting process, there’s a higher chance of errors in part details or pricing. It\u2019s easy to make order errors over the phone. <\/span><\/p>\n Customers may give the wrong VIN number, or parts staff might mishear the type of part wanted from the customer. <\/span><\/p>\n When information has to go from one person to another, and then transferred again, mistakes happen. <\/span><\/p>\n A high volume of mistakes can lead to lost sales and customer dissatisfaction.<\/span><\/p>\n [\/et_pb_blurb][et_pb_blurb title=”Lack of Communication” use_icon=”on” font_icon=”w||divi||400″ icon_placement=”left” image_icon_width=”75px” content_max_width=”760px” _builder_version=”4.21.0″ _module_preset=”default” header_font=”|800|||||||” header_font_size=”26px” custom_margin=”43px||43px||false|false” animation=”off” custom_css_blurb_image=”padding-top:10px;||width:140px;||max-width:140px;” border_radii_image=”on|10px|10px|10px|10px” border_color_all_image=”#DB3126″ global_colors_info=”{}”]<\/p>\n Customers may feel left in the dark, unsure of when or if they’ll receive a quote. <\/span><\/p>\n When there\u2019s a long time between the inquiry and the final quote, customers will automatically go to a competitor for the same part. <\/span><\/p>\n T<\/span>his lack of communication can lead to distrust and negatively impact customer relationships.<\/span><\/p>\n [\/et_pb_blurb][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_font_size=”34px” global_colors_info=”{}”]<\/p>\n So you\u2019ve decided to get rid of your outdated parts quoting system. Where do you go from here? You need to implement a more streamlined, automated process to help you maintain quality customer service.<\/span><\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/www.revolutionparts.com\/wp-content\/uploads\/phone-quote-graphic.png” title_text=”phone-quote-graphic” align=”center” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_font_size=”34px” global_colors_info=”{}”]<\/p>\n To create a better buying experience for your customers, consider using the following tools.<\/span><\/p>\n <\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_font_size=”34px” header_3_font_size=”28px” global_colors_info=”{}”]<\/p>\n A CRM software system helps you manage customer information, track interactions, and streamline the buying process. <\/span><\/p>\n It can also enable sales staff to access customer and product data quickly, resulting in faster and more accurate quotes. <\/span><\/p>\n CRM tools are an essential component of your customer experience strategy.<\/span><\/p>\nHow Your Current Quoting Process Impacts Customer Experience<\/span><\/h2>\n
Four Tools to Implement Into Your New Quoting Process<\/span><\/h2>\n
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\u25b6 CRM (Customer Relationship Management) System<\/span><\/h3>\n