{"id":42340,"date":"2019-10-02T00:07:10","date_gmt":"2019-10-02T00:07:10","guid":{"rendered":"https:\/\/www.revolutionparts.com\/?p=42340"},"modified":"2020-10-14T17:20:06","modified_gmt":"2020-10-14T17:20:06","slug":"how-to-attract-and-keep-the-best-service-technicians-out-there","status":"publish","type":"post","link":"https:\/\/www.revolutionparts.com\/blog\/how-to-attract-and-keep-the-best-service-technicians-out-there\/","title":{"rendered":"How to Attract and Keep the Best Service Technicians Out There"},"content":{"rendered":"

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Around the country, dealerships are scrambling for more service technicians. By 2026, it\u2019s projected that there will need to be 46,000 more techs.<\/a> That\u2019s a 6% growth rate from 2016.<\/span><\/p>\n

The number could be larger, too. Think about those who are quitting. An industry shortage of 20-25k techs is predicted in the near future. <\/span><\/p>\n

So, what can you do to keep the service techs happy at your dealership so that these numbers don\u2019t impact your business?<\/span><\/p>\n

Understanding some of the reasons why techs might not be as happy as they could be is your key to success. Keep your repair department running smoothly and take note of what you should focus on.<\/span><\/p>\n

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Improve Company Culture<\/span><\/strong><\/h2>\n

Half of all entry-level techs are leaving within two years of employment. One of the reasons ties in directly with company culture!<\/span><\/p>\n

Think about it. At any job, people want to feel appreciated. In a service-related job, this desire goes up \u2013 but often, techs are in the background and don\u2019t get the recognition they deserve.<\/span><\/p>\n

Things as simple as taking the time to greet your employees and checking in on them from time to time can make a big difference. Giving out recognition awards at meetings and a bonus here and there doesn\u2019t hurt, either. Equip your techs with nice locker rooms and climate-controlled garages so they can do their job comfortably.<\/span><\/p>\n

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RELATED: Grow Your Own Service Technician: A General Manager\u2019s Guide to Thriving in the Tech Shortage<\/a><\/strong><\/p>\n

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Update your Pay Structure<\/h2>\n

When it comes to the service department, many still operate on a flat rate structure when it comes to paying their techs.<\/span><\/p>\n

This means that jobs are looked at with a labor time guide and given a predetermined rate. If a job takes 2 hours to complete, the tech will get paid for an hour\u2019s worth of time even if it took more or less time.<\/span><\/p>\n

This leaves techs guessing what they might make in a given day, and perhaps worse \u2013 many dealerships can\u2019t promise a work week equaling 40 hours.<\/span><\/p>\n

Give your technicians what they deserve and start paying them hourly. This allows them to focus on the quality of their work and will give them a lot more motivation to come in every day. Security is a form of currency in itself.<\/span><\/p>\n

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Remove Barriers<\/h2>\n

Make the process easier for techs to get started in the field by removing some of the roadblocks that lead them to you.<\/span><\/p>\n

Many new techs are heading to dealers right after paying for trade school \u2013 and then they\u2019re expected to use their own money to purchase equipment and tools out-of-pocket.<\/span><\/p>\n

Set a reasonable salary expectation and think about buying tools for them once they\u2019ve reached a milestone (working for 120 days at the dealer, let\u2019s say). Give them a clear career path and early incentives. Don\u2019t hesitate to attend career days at local high schools to try and cultivate talent yourself \u2013 you don\u2019t always have to wait for it to come to you!<\/span><\/p>\n

These are just a few things to think about when it comes to attracting and keeping the best technicians at your service department. Remember: a good technician drives profits to your dealership, so the investment you give up front will pay off.<\/span><\/p>\n

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Stay Up-To-Date on Industry Topics<\/h2>\n

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Fixed Ops trends, tips for growing online profits, and more<\/p>\n

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\n[\/et_pb_text][et_pb_text _builder_version=”3.22.3″ text_font=”||||||||” text_text_color=”#db3126″ text_font_size=”22px” text_line_height=”1.2em” custom_margin=”15px|20px|15px|20px” custom_css_main_element=”font-weight: 400;||font-color: #db3126″ border_style=”solid”]<\/p>\n

Grow Your Own Service Technician<\/a><\/p>\n

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Service departments across the country are facing an alarming shortage of talented technicians.\u00a0<\/span>Here\u2019s your guide to attracting, nurturing, and keeping the best techs in the industry at your service department so you can thrive in spite of harsh conditions.<\/span><\/p>\n

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Read More<\/i><\/span><\/a><\/p>\n

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blog<\/i><\/span><\/span><\/p>\n

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Safety First, Profits Second: How Autonomous Cars Are Affecting Your Collision Parts Revenue <\/a><\/p>\n

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Autonomous vehicles are designed to make driving (or in this case, not-driving) safer. No one would argue that every attempt should be made to reduce the number of car accidents, but the more vehicles that stay on the roads, the fewer that end up in your shop for collision repair service.<\/span><\/p>\n

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Read More<\/i><\/span><\/a><\/p>\n

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case study<\/span><\/p>\n

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Delray Acura & Hyundai<\/a><\/p>\n

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Robert uses RevolutionParts\u2019 eCommerce solutions to add to the success of Delray Acura & Hyundai\u2019s Parts Department (where Jamaine Knight is the Parts Manager)<\/span>. \u201cThe RevolutionParts system is pretty down-to-earth. It allows me to reach customers more easily with canned messages to let them know shipping and tracking information.\u00a0<\/span><\/p>\n

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Read More<\/i><\/span><\/a><\/p>\n

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Request a demo of THE #1 WAY FOR NEW CAR DEALERS TO SELL PARTS & Accessories ONLINE<\/h3>\n

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Around the country, dealerships are scrambling for more service technicians. By 2026, it\u2019s projected that there will need to be 46,000 more techs. That\u2019s a 6% growth rate from 2016. The number could be larger, too. Think about those who are quitting. An industry shortage of 20-25k techs is predicted in the near future. So, […]<\/p>\n","protected":false},"author":1,"featured_media":42352,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[21,66],"tags":[],"class_list":["post-42340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-fixed-ops"],"acf":[],"yoast_head":"\nHow to Attract and Keep the Best Service Technicians Out There - RevolutionParts - Sell Parts and Accessories<\/title>\n<meta name=\"description\" content=\"In the midst of an industry-wide service technician shortage, Fixed Ops Departments must shift company culture, update pay structure, and remove barriers-to-entry for young techs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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