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<\/p>\nIf you take a step back and look at the daily activities of a parts department, it\u2019s typically measured in sales: but at what cost? In other words, what did it take in terms of time spent to achieve those sales?<\/p>\n
Many Parts Managers are leveraging technology, not to replace the one-on-one customer relationship, but rather to enhance what we are already doing. As an example, if you can give customers the information they need without an inbound phone call, why wouldn\u2019t you? Especially when the demand is beyond the normal operating hours of the parts department.<\/p>\n
The table below was specifically created just for dedicated wholesale sales as a reference of suggested staffing levels. The back parts counter is based on how many technicians and service advisors the parts department needs to support.<\/p>\n
<\/p>\n
One thing we can all agree on is that despite growing sales year after year (That\u2019s the intent) is that the level of staffing never seems to be enough. Saving time is a highly sought-after luxury and efficiencies are of paramount importance. It\u2019s all about doing more with less and running both lean inventories and staffing.<\/p>\n
Having a 24\/7 online parts catalog or \u201cVirtual Parts Counter\u201d is really a great fit to the ever-changing needs of our business. It never closes, and it gives the customer the option to \u201cbuy it now\u201d without having to answer a ringing phone.<\/p>\n
After all, time and convenience is the new currency in today\u2019s marketplace and you can offer your customers both. It also gives you, the Parts Manager, a way to connect with customers of older age segment vehicles who are online looking for replacement parts. Don\u2019t give them a reason to go anywhere else and capture that sale. These first time customers are likely to become repeat customers!<\/p>\n","protected":false},"excerpt":{"rendered":"
If you take a step back and look at the daily activities of a parts department, it\u2019s typically measured in sales: but at what cost? In other words, what did it take in terms of time spent to achieve those sales? Many Parts Managers are leveraging technology, not to replace the one-on-one customer relationship, but […]<\/p>\n","protected":false},"author":1,"featured_media":31397,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[21,62],"tags":[],"class_list":["post-39099","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-getting-started"],"acf":[],"yoast_head":"\n