{"id":39019,"date":"2018-09-18T15:35:35","date_gmt":"2018-09-18T15:35:35","guid":{"rendered":"https:\/\/www.revolutionparts.com\/?p=39019"},"modified":"2021-05-27T21:45:35","modified_gmt":"2021-05-27T21:45:35","slug":"5-myths-gms-have-about-the-parts-department","status":"publish","type":"post","link":"https:\/\/www.revolutionparts.com\/blog\/5-myths-gms-have-about-the-parts-department\/","title":{"rendered":"5 Myths GMs Have About the Parts Department"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.4&#8243; header_2_text_color=&#8221;#db3126&#8243; header_2_font_size=&#8221;34px&#8221; header_3_text_color=&#8221;#db3126&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">A lot of GMs don\u2019t spend enough time with the parts department to understand how everything works. With so much focus on vehicle sales, the parts and service department ends up taking a backseat to dealership operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It ends up hurting the dealership as a whole since these departments can\u2019t operate as efficiently as they could if more time or effort was spent on them. Fixed operations can help cover dealership costs, making the process of selling cars easier. It\u2019s all connected.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s time to face the facts; parts are valuable for sales and profit. We\u2019re debunking some of the most common myths about the parts department.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><span style=\"color: #000000;\">Myth #1:<\/span> The parts department can\u2019t be profitable.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Vehicle sales at the dealership bring in a great deal of profit. As a result, GMs like to focus on vehicle sales the most. However, that doesn\u2019t mean the parts department can\u2019t add value to the dealership\u2019s profits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.revolutionparts.com\/ecommerce\/\" target=\"_blank\" rel=\"noopener\">Online parts sales<\/a> can be a brand new profit center for the dealership. The average dealer in the RevolutionParts family <strong>increased their parts revenue by 27% in 2020<\/strong>. Monthly parts revenue for dealers averaged at about $34,000 too. These top-performing dealers aren\u2019t reaching numbers like that through chance.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.revolutionparts.com\/ebook\/2020-parts-ecommerce-year-in-review\/\" target=\"_blank\" rel=\"noopener\">\u2b50 Download the 2020 Pars eCommerce Year in Review to see the full report<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead of a strict focus on vehicle sales, these GMs communicate with Fixed Ops and give the parts department the attention it needs to be successful.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><span style=\"color: #000000;\">Myth #2:<\/span> A website is enough to get new customers.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The internet is so large that it\u2019s rare for a new website to go up and be easily found by new customers. Often GMs will pay to have the site set up, only to be disappointed by the lack of sales and decide that it was a bad idea to sell auto parts online.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Setting up an online store is half the battle for selling online. <strong>Your website can be profitable with a successful marketing strategy<\/strong> and budget that focuses on SEO and PPC with some work. As long as there\u2019s some way to spread the word about your parts site and make it easier for customers to find you, sales are likely to improve.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you don\u2019t want to handle marketing yourself, RevolutionParts can handle it for you. We offer <a href=\"https:\/\/www.revolutionparts.com\/marketing-services\/\">marketing services<\/a> that help our customers:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improve your site SEO<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get help with email marketing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create PPC ads that deliver results<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get reports to track your progress<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b><span style=\"color: #000000;\">Myth #3:<\/span> Your average customer doesn\u2019t care about the parts department.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The parts department isn\u2019t always customer-facing and t\u2019s not constantly interacting with the public as the sales team does. In fact, since the service department is typically the parts department&#8217;s best customer, GMs tend to think it\u2019s okay to ignore parts as long as service is running efficiently.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But when customers purchase their car from the dealership, you want to maintain their loyalty to your dealership. Ideally, that customer will rely on your dealership\u2019s parts and service departments for vehicle maintenance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If a customer\u2019s car needs maintenance, but the parts department doesn\u2019t have the right parts on hand, you will end up with a frustrated customer. Likewise, if the parts department takes too long to find a part or ends up bringing the wrong part entirely, you might lose that customer\u2019s business for good. GMs need to keep the parts counter well-staffed, trained, and stocked with in-demand parts.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your parts department is also a great place to promote and sell accessories. <strong>Over 80% of new car buyers accessorize their vehicle<\/strong> within the first 120 days of ownership. Most of these customers will begin searching for these accessories online, where aftermarket accessories are abundant. Give those customers an easy way to purchase OEM accessories from your parts department, including selling those accessories online.\u00a0<\/span><\/p>\n<h2><\/h2>\n<h2><b><span style=\"color: #000000;\">Myth #4:<\/span> Parts can be sold online at retail prices.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Without much experience online, management sometimes believes that selling online is the same as selling over the parts counter. However, your online store and your parts counter are two entirely separate spaces. This means <strong>you\u2019ll have to change your pricing strategy<\/strong> to reflect those differences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you price the auto parts on your parts website at retail prices, you won\u2019t make many sales\u2014if any. Online, you\u2019re competing with marketplaces like Amazon and eBay, and you are competing with aftermarket parts and accessories. Even though you don\u2019t have to set prices as low as Amazon\u2019s, you should be conscious of the difference and try to price competitively.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead of \u201clist pricing,\u201d think along the lines of \u201ccost-plus pricing.\u201d Even a few percentages of difference in the cost + % pricing strategy can significantly impact your sales.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.revolutionparts.com\/ebook\/the-parts-managers-pricing-guide-to-maximize-gross-profit\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"wp-image-57009 aligncenter size-full\" src=\"https:\/\/www.revolutionparts.com\/wp-content\/uploads\/Pricing-Guide-Banner-1.png\" alt=\"free pricing guide banner for parts managers\" width=\"600\" height=\"150\" srcset=\"https:\/\/www.revolutionparts.com\/wp-content\/uploads\/Pricing-Guide-Banner-1.png 600w, https:\/\/www.revolutionparts.com\/wp-content\/uploads\/Pricing-Guide-Banner-1-480x120.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 600px, 100vw\" \/><\/span><\/a><\/p>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2><b><span style=\"color: #000000;\">Myth #5:<\/span> Online customers are a lower priority.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If a customer walked up to the parts counter and had to wait for several hours before being helped, how do you think they\u2019d rate their customer service experience while at your dealership?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Upper management tends to consider online customers a lower priority. If it\u2019s a busy day at the parts department, they\u2019ll insist that you focus on the in-store customers and wait a few days on the online portion. They might even restrict handling online orders to one or two days a week instead of making it a daily task.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Your online storefront should be treated like an in-store storefront<\/strong> when it comes to customer service.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, there is a <\/span><i><span style=\"font-weight: 400;\">bit<\/span><\/i><span style=\"font-weight: 400;\"> more flexibility when selling online. You don\u2019t need to fulfill orders within 20 minutes of receiving them. You don\u2019t need to constantly hit \u201crefresh\u201d on the browser in case someone stopped by. Check your orders periodically and make this habit part of your daily schedule! Ideally, you can check your online orders at least twice a day: once in the morning and at night.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you don\u2019t have the manpower to give ALL your customers the attention they deserve (both online and offline), then it\u2019s time to hire more staff.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Start Busting These Parts Department Myths!<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">There\u2019s a lot that goes on in the parts department, both in-store and online. Both customer groups are important to build relationships with and matter to the well-being of your entire dealership. <a href=\"https:\/\/www.revolutionparts.com\/demo_request\" target=\"_blank\" rel=\"noopener\">Schedule a demo today<\/a> and learn how RevolutionParts can help your parts department bust these myths and start selling more parts.\u00a0\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.revolutionparts.com\/demo_request&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Request Demo&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.9.4&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A lot of GMs don\u2019t spend enough time with the parts department to understand how everything works. With so much focus on vehicle sales, the parts and service department ends up taking a backseat to dealership operations. It ends up hurting the dealership as a whole since these departments can\u2019t operate as efficiently as they [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":57128,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<p><span style=\"font-weight: 400;\">A lot of GMs don\u2019t spend enough time with the parts department to understand how everything works. With so much focus on vehicle sales, the parts and service department ends up taking a backseat to dealership operations.<\/span><\/p><p><span style=\"font-weight: 400;\">It ends up hurting the dealership as a whole since these departments can\u2019t operate as efficiently as they could if more time or effort was spent on them. Fixed operations can help cover dealership costs, making the process of selling cars easier. It\u2019s all connected.<\/span><\/p><p><span style=\"font-weight: 400;\">It\u2019s time to face the facts; parts are valuable for sales and profit. We\u2019re debunking some of the most common myths about the parts department.<\/span><\/p><h2><b>Myth #1: The parts department can\u2019t be profitable.<\/b><\/h2><p><span style=\"font-weight: 400;\">Vehicle sales at the dealership bring in a great deal of profit.\u00a0 As a result, GMs like to focus on vehicle sales the most. However, that doesn\u2019t mean the parts department can\u2019t add value to the dealership\u2019s profits.<\/span><\/p><p><span style=\"font-weight: 400;\">Online parts sales can be a brand new profit center for the dealership. The average dealer in the RevolutionParts family increased their parts revenue by 27% in 2020. Monthly parts revenue for dealers averaged at about $34,000 too. These top-performing dealers aren\u2019t reaching numbers like that through chance. Instead of a strict focus on vehicle sales, these GMs communicate with Fixed Ops and give the parts department the attention it needs to be successful.<\/span><\/p><h2><b>Myth #2: A website is enough to get new customers.<\/b><\/h2><p><span style=\"font-weight: 400;\">The internet is so large that it\u2019s rare for a new website to go up and be easily found by new customers. Often GMs will pay to have the site set up, only to be disappointed by the lack of sales and decide that it was a bad idea to sell auto parts online.<\/span><\/p><p><span style=\"font-weight: 400;\">Setting up an online store is half the battle for selling online.\u00a0 Your website can be profitable with a successful marketing strategy and budget that focuses on SEO and PPC with some work. As long as there\u2019s some way to spread the word about your parts site and make it easier for customers to find you, sales are likely to improve.<\/span><\/p><p><span style=\"font-weight: 400;\">If you don\u2019t want to handle marketing yourself, RevolutionParts can handle it for you. We offer marketing services that help you:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improve your site SEO<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get help with email marketing<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create PPC ads that deliver results<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get reports to track your progress<\/span><\/li><\/ul><h2><b>Myth #3: Your average customer doesn\u2019t care about the parts department.<\/b><\/h2><p><span style=\"font-weight: 400;\">The parts department isn\u2019t always customer-facing. It\u2019s not constantly interacting with the public as the sales team does. In fact, since the parts department\u2019s best customer is the service department, GMs tend to think it\u2019s okay to ignore parts as long as service is running efficiently.<\/span><\/p><p><span style=\"font-weight: 400;\">But when customers purchase their car from the dealership, you want to maintain their loyalty to your dealership. Ideally, that customer will rely on your dealership\u2019s parts and service departments for vehicle maintenance.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">If a customer\u2019s car needs maintenance, but the parts department doesn\u2019t have the right parts on hand, you will end up with a frustrated customer. Likewise, if the parts department takes too long to find a part or ends up bringing the wrong part entirely, you might lose that customer\u2019s business for good. GMs need to keep the parts counter well-staffed, trained, and stocked with in-demand parts.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Your parts department is also a great place to promote and sell accessories. Over 80% of new car buyers accessorize their vehicle within the first 120 days of ownership.\u00a0<\/span><\/p><h2><b>Myth #4: Parts can be sold online at retail prices.<\/b><\/h2><p><span style=\"font-weight: 400;\">Without much experience online, management sometimes believes that selling online is the same as selling over the parts counter. However, your online store and your parts counter are two entirely separate spaces. This means you\u2019ll have to change your pricing strategy to reflect those differences.<\/span><\/p><p><span style=\"font-weight: 400;\">If you price the auto parts on your parts website at retail prices, you won\u2019t make many sales\u2014if any. Online, you\u2019re competing with marketplaces like Amazon and eBay, and you are competing with aftermarket parts and accessories. Even though you don\u2019t have to set prices as low as Amazon\u2019s, you should be conscious of the difference and try to price competitively.<\/span><\/p><p><span style=\"font-weight: 400;\">Instead of \u201clist pricing,\u201d think along the lines of \u201ccost-plus pricing.\u201d Even a few percentages of difference in the cost + % pricing strategy can significantly impact your sales.<\/span><\/p><h2><b>Myth #5: Online customers are a lower priority.<\/b><\/h2><p><span style=\"font-weight: 400;\">If a customer walked up to the parts counter and had to wait for several hours before being helped, how do you think they\u2019d rate their customer service experience while at your dealership?<\/span><\/p><p><span style=\"font-weight: 400;\">Upper management tends to consider online customers a lower priority. If it\u2019s a busy day at the parts department, they\u2019ll insist that you focus on the in-store customers and wait a few days on the online portion. They might even restrict handling online orders to one or two days a week instead of making it a daily task.<\/span><\/p><p><span style=\"font-weight: 400;\">Your online storefront should be treated like an in-store storefront when it comes to customer service.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">However, there is a <\/span><i><span style=\"font-weight: 400;\">bit<\/span><\/i><span style=\"font-weight: 400;\"> more flexibility when selling online. You don\u2019t need to fulfill orders within 20 minutes of receiving them. You don\u2019t need to constantly hit \u201crefresh\u201d on the browser in case someone stopped by. Check your orders periodically and make this habit part of your daily schedule! Ideally, you can check your online orders at least twice a day: once in the morning and at night.<\/span><\/p><p><span style=\"font-weight: 400;\">If you don\u2019t have the manpower to give ALL your customers the attention they deserve (both online and offline), then it\u2019s time to hire more staff.<\/span><\/p><h2><b>Start Busting These Parts Department Myths!<\/b><\/h2><p><span style=\"font-weight: 400;\">There\u2019s a lot that goes on in the parts department, both in-store and online. Both customer groups are important to build relationships with and matter to the well-being of your entire dealership. Schedule a demo today and learn how RevolutionParts can help your parts department bust these myths and start selling more parts.\u00a0\u00a0<\/span><\/p>","_et_gb_content_width":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[21,62,63],"tags":[108,84,105],"class_list":["post-39019","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-getting-started","category-grow-online-part-sales","tag-dealership-myths","tag-ecommerce","tag-parts-department"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Myths GMs Have About the Parts Department - RevolutionParts - Sell Parts and Accessories<\/title>\n<meta name=\"description\" content=\"Your GM probably ideas about your parts department that are just plain wrong. Here are some myths that are totally busted. Discover the facts about your department...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.revolutionparts.com\/blog\/5-myths-gms-have-about-the-parts-department\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Myths GMs Have About the Parts Department - RevolutionParts - Sell Parts and Accessories\" \/>\n<meta property=\"og:description\" content=\"Your GM probably ideas about your parts department that are just plain wrong. Here are some myths that are totally busted. 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